Convergence membuka lowonganTrainer Contact Center (Outbound Call) - Trainer Contact Center (Inbound Call) - Sales Force Administrator - Office Boy - Customer Specialist (Mandarin) - Agent Customer Service - Agent Validation Officer - Agent Desk Collection

Trainer Contact Center (Outbound Call)

• Developed Training Need Analysis (TNA)
• Conduct Product Knowledge Training for the team in order to ensure right skilling
• Conduct group and individuals training sessions
• Design and implement training programs. Prepared educational materials such as module
• Monitor the implementation and effectivity of the training program
• Responsible for the training administrations and report

Trainer Contact Center (Inbound Call)

• Developed Training Need Analysis (TNA)
• Conduct Product Knowledge Training for the team in order to ensure right skilling
• Conduct group and individuals training sessions
• Design and implement training programs. Prepared educational materials such as module
• Monitor the implementation and effectivity of the training program
• Responsible for the training administrations and report

Sales Force Administrator

• Assist users with tasks and problem-solving technical inquiries
• Create and update automations using declarative and programmatic tools in Salesforce
• Configure new user profiles and updating permissions
• Create and update analytical dashboards
• Clean, manipulate, and update data, mainly using Excel and SQL
• Implement data models according to the needs of the business and existing infrastructure
• Update document templates in the Salesforce system
• Assist with documenting technical processes and procedures
• Update marketing lead distribution schemes according to business requirements
• Other related needs according to management and project needs

Customer Specialist (Mandarin)

• Working from Yogyakarta site
• Shifting 24-hours
• Customer Service – non voice
• Fluently speaking, reading, and writing: Traditional and Simplified Mandarin

Trainer Contact Center (Outbound Call)

• Diploma/Bachelor’s degree in any field Have experience as Desk Collection/Trainer (1 year)
• Strong organizational skills with demonstrated administrative professionalism and responsive
• Courtesy and kindness in dealing with trainees and colleagues
• Strong oral and written communication skills.
• Comfortable and confidence speaking in-front of large crowd Proficient in MS Office (Especially Powerpoint)
• Excellent presentation skills Positive and can-do attitude
• Excellent Team Player
• Good command of English
• Silahkan apply melalui link berikut : https://bit.ly/TrainerOutboundCalls

Trainer Contact Center (Inbound Call)

• Diploma/Bachelor’s degree in any field
• Have experience as Customer Service Support/Trainer (1 year)
• Strong organizational skills with demonstrated administrative professionalism and responsive
• Courtesy and kindness in dealing with trainees and colleagues
• Strong oral and written communication skills.
• Comfortable and confidence speaking in-front of large crowd
• Proficient in MS Office (Especially Powerpoint)
• Excellent presentation skills Positive and can-do attitude
• Excellent Team Player
• Good command of English
• Send your Application and CV to https://bitly/TrainerinboundCalls

Sales Force Administrator

• Willing to be placed in Yogyakarta
• Bachelor’s degree in a related field
• 2+ years of experience as a Salesforce Administrator
• Intermediate to Advanced skills in Microsoft Excel and Word
• Familiarity with databases and SQL
• Experience with Customer Relationship Management (CRM) software as an advanced user or administrator
• Send your CV : sherin.jelina@convergence.id
• Subject : Salesforce Administrator_Yogyakarta

Office Boy

• Pria/Wanita Max 35th
• Pendidikan Min. SMA
• TB/BB Proporsional
• Pengalaman 1 Tahun sebagai OB
• Bersedia Bekerja Shifting (Fulltime)
• Penempatan Yogyakarta
• Send your CV : arhamullah.hakislamiy@convergence.id
• Subject OB_Name_2022

Customer Specialist (Mandarin)

• Usia maksimal 35 tahun
• Start D3 any discipline
• Fresh graduate are welcome
• Male / Female
• Language literacy
• Agent fluent in Mandarin
• Komunikatif dan Interaktif.
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Multitasking
• Familiar dengan Office Program
• A results-oriented approach
• Ability to work under pressure
• Send your CV : arhamullah.hakislamiy@convergenceid
• Subject Name_CSMANDAR1N_2022

Agent Customer Service

• Pria/Wanita Max 29th
• Pendidikan min D3/S1 (Fresh Graduate are welcome)
• Bersedia bekerja shifting (Fulltime)
• Komunikatif, Persuasif, dan Smiling Voice
• Penempatan Yogyakarta
• Kirim CV ke https://convergence.id/join-us/

Agent Validation Officer

• Pria/Wanita Max 29th
• Pendidikan min D3/S1 (Fresh Graduate are welcome)
• Bersedia bekerja shifting (Fulltime)
• Penempatan Yogyakarta
• Kirim CV ke https://convergence.id/join-us/

Agent Desk Collection

• Pria/Wanita maks. 29 tahun
• Pendidikan min D3/S1 (Fresh Graduate are welcome)
• Bersedia bekerja shifting (Fulltime)
• Penempatan Yogyakarta
• Kirim CV ke https://convergence.id/join-us/

Kirim lamaran dengan mengisi formulir melalui LINK yang sudah tersedia.
TIDAK MENERIMA DROP CV, KAMI HANYA MEMPROSES YANG TELAH MENGISI FORM TERSEBUT.