LokerJogja.ID > Kota Jogja > Lowongan QA Leader di PT. Soyaka Cerdas Kaya (Shox Rumahan)
Lowongan terbit 3 tahun lalu
Lowongan Kerja QA Leader di PT. Soyaka Cerdas Kaya (Shox Rumahan)

PT. Soyaka Cerdas Kaya (Shox Rumahan)membuka lowonganQA Leader

PT. Soyaka Cerdas Kaya (Shox Rumahan) democratize & bring ecommerce to next 200M unbanked users in Indonesia.

Ringkasan

  • Pendidikan :
  • D1 - D3, S1 / D4
  • Gender :
  • Pria/Wanita
  • Besaran Gaji :
  • Kompetitif
  • Lokasi Kerja :
  • Jl. Monjali, Kota Jogja, DIY

Deskripsi Pekerjaan

  • Perform monitoring transactions on CX Inbound / Outbound / Ticketing consistently and according to procedures
  • Ensuring accuracy of the assessment of monitoring transactions is in accordance with the provisions of CX attribute.
  • Performing on the spot feedback on Agents that perform CX defect attribute quality
  • Perform an improvement process for Cx, such as coaching, feedback and Counseling
  • Conducted hearing sessions to help Team Cx know how to handle Customers/KA effectively
  • Conduct Live Monitoring by Sit-in or Mystery Call.
  • Perform calibration routinely with the Operational team and Learning Development to get the same perception .
  • Perform product knowledge refreshment by collaborating with Learning Development team
  • Provide a review, insight, recommendation to improve Quality CX in the future
  • Make a report on performance quality regularly

Syarat Pekerjaan

  • Minimum Diploma degree from any major
  • At least 1-year of experience as Quality Assurance within the Customer Service area is preferred
  • Strong communication skills
  • Strong analytical and problem-solving skills
  • Has a positive attitude, eagerness to learn, and a good team player

Kirim Lamaran

Lamar
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3 tahun lalu
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