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Lowongan Kerja Customer Management Specialist di SAGALA

SAGALAmembuka lowonganCustomer Management Specialist

SAGALA saat ini membuka lowongan kerja untuk posisi sebagai Customer Management Specialist.

Ringkasan

  • Pendidikan :
  • S1 / D4
  • Pengalaman :
  • 0 - 2 Tahun
  • Gender :
  • Pria/Wanita
  • Besaran Gaji :
  • Kompetitif
  • Lokasi Kerja :
  • Bebas/Remote Work

Deskripsi Pekerjaan

  • Answer customer questions and provide assistance via chat to address their inquiries and concerns promptly.
  • Resolve customer complaints by providing appropriate solutions and ensuring issues are handled effectively.
  • Demonstrate empathy towards customers to ensure high levels of satisfaction and positive interactions.
  • Escalate unresolved complaints to relevant teams and update the customer complaint database to maintain accurate records.

Syarat Pekerjaan

  • Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
  • Experience in CRM or ticket management platforms such as Qontak,
  • Qiscus, HubSpot, Zendesk, Freshdesk, Zoho, or similar tools.
  • Strong problem-solving abilities and proficiency in managing customer inquiries and complaints effectively.
  • Excellent written and verbal communication skills, with a focus on empathy and customer satisfaction.
  • Subject: CMS Yogyakarta_Name

Kirim Lamaran

  • career@eatsagala.id
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