Convergence membuka lowonganAgent Desk Collection - Agent Customer Service - Agent Validation Officer - Customer Specialist (Mandarin) - Salesforce Administrator - HR Manager - Workforce Management Analyst - Reporting Analyst

Customer Service Specialist (Mandarin)

• Working from Yogyakarta site
• Shifting 24-hours
• Customer Service – non voice
• Fluently speaking, reading, and writing: Traditional and Simplified Mandarin

Sales Force Administrator

• Assist users with tasks and problem-solving technical inquiries
• Create and update automations using declarative and programmatic tools in Salesforce
• Configure new user profiles and updating permissions
• Create and update analytical dashboards
• Clean, manipulate, and update data, mainly using Excel and SQL
• Implement data models according to the needs of the business and existing infrastructure
• Update document templates in the Salesforce system
• Assist with documenting technical processes and procedures
• Update marketing lead distribution schemes according to business requirements
• Other related needs according to management and project needs

Workforce Management Analyst

• WFM Analyst responsibilities gather and analyze data to establish the best staffing plan, capacity planning to optimize the productivity and improve performance, and drive the execution of strategy to achieve client’s objectives.
• Communicate to stakeholders on performance and challenges i.e. providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues.
• Analyze the impact of volume, AHT and shrinkage on staffing requirement.
• Analyze staffing plans and ensure that the Project/Account are appropriately staffed based on client requirement and internal capacity plan numbers.
• Deliver ad hoc reports.

Reporting Analyst

• Reporting Analyst responsibilities gather and analyze data to guide an organization’s decision making and improve performance.
• Fulfilling analytics and reporting needs of the Partner
• Analyzing metrics and designing report
• Assist analyst team with dashboard and report generation
• Develop performance metrics
• Deliver ad hoc reports

Agent Desk Collection

• Pria/Wanita maks. 29 tahun
• Pendidikan min D3/S1 (Fresh Graduate are welcome)
• Bersedia bekerja shifting (Fulltime)
• Penempatan Yogyakarta

Agent Customer Service

• Pria maks. 29 tahun
• Pendidikan Minimal D3/S1 (Fresh graduate dipersilakan)
• Bersedia Bekerja Shifting (Full Time)
• Komunikatif, Persuasif dan Smiliing Voice
• Penempatan Yogyakarta

Agent Validation Officer

• Pria/Wanita maks. 29 tahun
• Pendidikan min D3/S1 (Fresh Graduate are welcome)
• Bersedia bekerja shifting (Fulltime)
• Penempatan Yogyakarta

Customer Service Specialist (Mandarin)

• Usia maksimal 35 tahun
• Start D3 any discipline
• Fresh graduate are welcome
• Male / Female
• Language literacy
• Agent fluent in Mandarin
• Komunikatif dan Interaktif.
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Multitasking
• Familiar dengan Office Program
• A results-oriented approach
• Ability to work under pressure
• Send your CV : arhamullah.hakislamiy@convergence.id
• Subject : Nama_CSMandarin_2022

Sales Force Administrator

• Willing to be placed in Yogyakarta
• Bachelor’s degree in a related field
• 2+ years of experience as a Salesforce Administrator
• Intermediate to Advanced skills in Microsoft Excel and Word
• Familiarity with databases and SQL
• Experience with Customer Relationship Management (CRM) software as an advanced user or administrator
• Send your CV : sherin.jelina@convergence.id
• Subject : Salesforce Administrator_Yogyakarta

HR Manager

• Willing to be placed in Yogyakarta.
• Bachelor’s Degree of Human Resource Management/Psychology.
• Min. 3 years of experience in Human Resources, with experience in leading teams.
• Strong experienced in planning Learning & Development and People Development projects/activities.
• Good command of English (spoken and written).
• Good understanding of Indonesia Local employment compliance.
• Having strong conceptual & analytical thinking.
• Send your CV : ursula.agustin@convergence.id
• Subject : Nama_HR Manager_2022

Workforce Management Analyst

• Diploma/Bachelor’s degree in any field
• Proficiency in Microsoft Excel
• Has work experience as WFM at least 1 year.
• An ability to identify the root causes of issues by analyzing patterns and trends.
• Analytical interpretation of data
• Must be able to work with all levels of the organization in capturing, managing and communicating metrics
• Excellent written and verbal communication skills
• Interpersonal communication skills

Reporting Analyst

• Diploma/Bachelor’s degree in any field
• Interest in data and analytics (Advanced skills in Microsoft Excel)
• 1-4 years of data analysis/Reporting experience
• Creative, responsive and adaptive in a dynamic environment
• Tendency to pay attention to details that could impact results
• Working knowledge of analysis and reporting tools
• Interpersonal communication skills

Kirim lamaran dengan mengisi formulir melalui LINK yang sudah tersedia atau kirim melalui EMAIL (posisi Customer Service Specialist, Sales Force Administrator, HR Manager) sesuai dengan alamat email yang tercantum pada masing-masing posisi.
TIDAK MENERIMA DROP CV.